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FAQ
Q1.
Can I return an item if I don't like it?
A1.
We do not accept returns or exchanges for reasons of customer preference.
Please carefully review the product details on the product page before placing your order.
For more information, please refer to our Return and Refund Policy.
Please carefully review the product details on the product page before placing your order.
For more information, please refer to our Return and Refund Policy.
Q2.
I found a defect in the product. Can I get a replacement?
A2.
If you contact us within 30 days of receiving the item, we will offer a replacement or refund.
Please prepare a photo showing the defect and contact us via the inquiry page or at [contact@kaibi-gallery.net].
Please prepare a photo showing the defect and contact us via the inquiry page or at [contact@kaibi-gallery.net].
Q3.
How will I receive my refund?
A3.
Refunds will be issued to the same payment method used at the time of purchase.
Q4.
Which regions do you ship to?
A4.
We can ship to all areas within the United States.
Q5.
How can I track my order?
A5.
Once your order has been shipped, you will receive an email with a tracking number.
You can use that number to check the delivery status on the carrier's website.
You can use that number to check the delivery status on the carrier's website.
Q6.
How much is the shipping fee?
A6.
Shipping fees vary depending on the size and quantity of the items. Please check each product page for details.
From Tohoku , JAPAN.
We are based in the Tohoku region —an area also known for being affected by the Great East Japan Earthquake.
This land, nurtured by rich nature and a long history, has fostered a wide variety of traditional crafts over generations. Rather than being objects of display, these crafts embody a spirit that finds beauty and joy in everyday use.
Honoring this tradition, we create products that bring art and daily life into harmony.
Operating Company
Kaibi Holding, Inc.
Address
3-15 Tsurushiro-machi, Wakabayashi-ku,
Sendai, Miyagi, 984-0001, Japan
Shipping Source
Mentor Media
Address
865 S Washington Ave, San Bernardino, CA 92408
